AI / ML Engineer

About the Role

You'll build the core intelligence behind botshift's AI operators. Our agents don't just answer questions — they run real business operations, make decisions, and drive revenue. You'll own the models, the orchestration, and the feedback loops that make them smarter over time.

What You'll Do

• Design and build multi-agent systems that operate autonomously in live business environments
• Fine-tune and evaluate LLMs for domain-specific tasks in hospitality, operations, and sales
• Build retrieval-augmented generation (RAG) pipelines and knowledge management systems
• Develop evaluation frameworks to measure agent performance against real business KPIs
• Architect prompt chains, tool-use patterns, and agent orchestration layers
• Collaborate directly with customers to understand operational needs and translate them into AI capabilities

What We're Looking For

• 3+ years of experience in machine learning or AI engineering
• Hands-on experience with LLMs (fine-tuning, prompt engineering, evaluation)
• Strong Python skills and experience with ML frameworks (PyTorch, HuggingFace, etc.)
• Experience building production ML systems, not just research prototypes
• Familiarity with vector databases, embedding models, and retrieval systems
• Ability to work autonomously and make judgment calls in ambiguous situations

Nice to Have

• Experience with multi-agent frameworks (LangGraph, CrewAI, AutoGen)
• Background in reinforcement learning or RLHF
• Prior work in hospitality, retail, or other physical-world industries
• Experience with robotics or embodied AI systems