Conversational AI / NLP Engineer

About the Role

Our agents talk to real customers every day: in hotels, restaurants, and retail spaces. You'll design the conversational intelligence that makes these interactions feel natural, contextual, and genuinely helpful. This isn't chatbot work, it's building AI that understands a business and its customers deeply enough to act on their behalf.

What You'll Do

• ›Design and build dialogue management systems for multi-turn, context-rich conversations
• ›Develop intent recognition and entity extraction pipelines tailored to hospitality and business domains
• ›Create conversation flows that handle edge cases gracefully and escalate to humans when appropriate
• ›Build and maintain knowledge bases that give agents deep domain understanding
• ›Analyze conversation logs to identify failure modes and continuously improve agent quality
• ›Work with customers to understand communication styles and brand voice requirements

What We're Looking For

• ›3+ years of experience in NLP, conversational AI, or dialogue systems
• ›Deep experience with LLMs for conversational applications (prompting, fine-tuning, evaluation)
• ›Strong understanding of dialogue state tracking, context management, and conversation design
• ›Experience building production conversational systems (not just prototypes)
• ›Proficiency in Python and familiarity with NLP libraries and frameworks
• ›Strong analytical skills for mining conversation data and identifying patterns

Nice to Have

• ›Experience with multilingual NLP or translation systems
• ›Background in speech-to-text or text-to-speech systems
• ›Prior work in hospitality, customer service, or contact center technology
• ›Experience with voice interfaces or multimodal interaction design